Service

Shipping & returns

Discreet packaging: an unbranded kraft box, tissue paper and a satin ribbon

Shipping

  • US: 2–4 business days. Free over $69, otherwise a flat $6.90.
  • International: 5–10 business days, from $12.90, calculated at checkout.
  • Orders placed before 2pm on a business day ship the same day, with tracking by email.

Discreet packaging

  • A plain outer box with no brand printing or logos.
  • The shipping label reads LUNARA ATELIER and never names the product.
  • Your statement and bank charge show LUNARA ATELIER.

Returns & exchanges

  • Unworn pieces with tags can be returned within 30 days — we cover the return label.
  • For hygiene reasons, opened panties and bodysuits cannot be returned.
  • Exchanges ship immediately, before your return arrives.

Orders & support

  • Need to change or cancel? Contact us before 2pm on a business day and before dispatch.
  • [email protected] — we reply within 48 hours.